Want employee accountability on a #CX initiative? Let them decide the measures & metrics. You help shape their ideas & messaging. #CXPA #CEM
— Jim Bass (@JimBassCX) July 15, 2017 14:30
Want employee accountability on a #CX initiative? Let them decide the measures & metrics. You help shape their ideas & messaging. #CXPA #CEM
— Jim Bass (@JimBassCX) July 15, 2017 14:30