#CXFrameworkseries In this 4th post we look at measurement framework, metrics types and how to show the ROI of your #CustomerExperience program. Co-creation wh @NienkeBloem #CXPA #CX #CCXP #cxframework #cxmasterclass #experiencemeasurement #CXROI https://t.co/iVeDuXvupc
— Wow Now, CCXP (@wownowexp) November 20, 2017 15:48