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Do you know the five core factors that come to mind when customers rate the quality of your service? Regardless of your industry or business size, the RATER model provides a helpful framework for designing and delivering seamless service quality. Understanding what drives customer perceptions of service quality is crucial for any organisation aiming to excel in customer experience.

Join Sirte Pihlaja, CCXP, and Prof. Alec Dalton, CCXP, for an insightful webinar that explores the application of this model across various industries. They will provide practical strategies to enhance service quality and customer satisfaction.

You’ll discover:
* What drives those five-star reviews and glowing testimonials
* How to design and deliver experiences that exceed expectations
* Practical ways to apply the RATER model to your own business or organisation

Whether you’re a CX practitioner, service designer, or simply passionate about creating exceptional experiences, this session will equip you with valuable insights to raise the bar on service quality.

Let us know if you want to ask or hear something related to the theme, and send us your questions before the webinar through our feedback form. We aim to cover as many questions sent in as possible during the webinar.